When you're happy, we're happy. If you aren't 100% satisfied with your Austin Air purchase, let us know! We love hearing your feedback as we're always looking for ways to improve our products and services.

Backed by the best warranty in the industry, you can take pleasure knowing you've made a sound investment in your Austin Air Purifier.

In the unlikely event that you are not completely satisfied with your Austin Air Purifier, return to Green Building Supply within 30-days, no-questions-asked.

If you need to return your item, just call Green Building Supply 800.405.0222 for a Return Authorization and send it back within 30 days of delivery for a full refund of the purchase price. (Minus shipping, handling, and other such costs.) A refund will be issued in the same form as the original payment within 10 days of receiving your return order. Please call us at 800.405.0222 to arrange for a Return Authorization # to be included with your return.

Your Austin Air Purifier is warranted to be free from defects in material and workmanship for a period of 5 years from the date of purchase; provided your Austin Air Purifier was operated under normal residential use and you have completed and returned your air purifier warranty registration to Austin Air Systems.

In the event of a malfunction or failure, please call Austin Air Systems (716) 856-3700 to speak to a Customer Service Representative and ask for a Return Authorization Number. Your Austin Air Purifier should be returned to the address provided on the RA# written on the packaging. It should be sent insured and packaged with sufficient protection, along with your original bill of sale.

If the malfunction or failure is a result of defects covered by this warranty, Austin Air Systems will, as its discretion, repair or replace the air cleaner and return it to the purchaser.

This warranty is limited to the original retail purchaser and is not transferable. The warranty does not cover damage due to accidents, abuse, tampering, or misuse, nor does it cover damage resulting from service by persons other than an authorized Austin Air Systems Representative.

Austin Air Systems, Limited's liability under this warranty is limited to the repair or replacement of a defective Austin Air Purifier with the exception of damages, resulting from Austin Air Systems, Limited's failure to comply with federal or state warranty law.

Austin Air Systems, Limited shall not be liable for incidental or consequential damages whether direct or indirect. The replacement, filters are covered under a separate pro-rated warranty.

This warranty is expressly granted in lieu of all other warranties, which in some states cannot be excluded. There are no warranties which extend beyond the description of the face hereof, and no person, representative, or firm is authorized to commit Austin Air Systems, Limited to further liability or obligation.

If you have any questions concerning the use and care of Austin Air Systems, Limited's products or service under this warranty, please call (716) 856-3700 or email [email protected].

Austin Air offers a 5-year, pro-rated filter warranty; the most comprehensive in the industry. No more costly filter replacements every few months or even years. Austin Air filters are designed to last up to 5-years, under normal residential use.

Austin Air Filter Replacement and Warranty

The Austin Air filter warranty is designed to provide you with years of worry-free operation. Your Austin Air filter has been designed to last up to 5 years under normal residential use, and features a 5-year pro-rated warranty.

Some household environments are more polluted than others, therefore the life of the filter media in your Austin Air Purifier may be reduced. To address this issue, Austin Air's pro-rated warranty allows you to receive a discount on your next filter replacement purchase, based on the length of time you have owned your filter, provided your Austin Air Purifier Filter was operated under normal residential use and you have completed and returned your filter warranty registration to Austin Air Systems.

If your Austin Air Purifier is used in rooms with unusually high concentrations of tobacco smoke, sawdust, soot, chemical vapors, and/or odors, your Austin Air filter will need to be replaced more often. In these circumstances, you should replace your filter once your Austin Air Purifier ceases to emit clean. odorless air. If the odor of the highly concentrated contaminant is present when exiting the air output vent, then it is time to replace your filter.

To receive a replacement filter at the pro-rated price, please call Austin Air Systems (716) 856-3700 and ask to speak to a customer service representative. If your filter is out of warranty, please contact Green Building Supply to order a replacement filter.

Up to 2-years of use: 40% off the retail price. plus shipping

2 to 3-years of use: 30% off the retail price. plus shipping

3 to 4-years of use: 20% off the retail price. plus shipping

4 to 5-years of use: 10% off the retail price. plus shipping

Please note: the pro-rated warranty is also included with every subsequent filter replacement purchase.

*Austin Air Systems, Limited reserves the right to refuse a filter replacement at the pro-rated price and/or request that your filter be returned for inspection.